Payment & Shipping

Please notice the following payment and shipping conditions for camel active.

Terms of Payment

In order to make your purchase as easy and safe as possible, camel active accepts a variety of payment methods online:

PayPal

When you place an order with PayPal you will be redirected to the PayPal website. There you will then need to login with your PayPal username and password. If you are not yet registered with PayPal, you can open a PayPal account directly during the order process and confirm the payment. Your purchases are protected by the PayPal Buyer Protection up to 180 days.


PayPal Express

In addition to PayPal you can also pay via PayPal Express. Therefore you have to click on the button "Direct to PayPal" in the shopping cart and you will be forwarded directly to the PayPal website. Your PayPal user data will be used for your order, so that no further personal information or registration in the online shop is necessary. Please note that if you choose this payment method you order as a guest and your order is not visible in your customer account if you are registered with us.


Klarna pay later

If you choose to pay by invoice via Klarna pay later, the Klarna Bank AB (publ) will execute the payment process for camel active. Therefore Klarna will send you an electronic invoice by e-mail for your purchase with a payment period of 14 days. You can find further information at Klarna's privacy notic here.


Klarna Pay Now (formerly: Sofort)

Klarna Pay Now allows you to pay for your online purchase quickly and easily using your online banking details. Once the payment is successfully completed, we receive a real-time confirmation of the transfer and can process your order immediately.


Credit Card

With our payment provider Adyen you can also place your order securely and conveniently by VISA or Mastercard. After entering your credit card data, you will be redirected to a page of your credit card company to confirm your identity with a code (3D-Secure procedure). After successful authentication, the credit card payment will be executed.


iDEAL (Netherlands)

iDEAL is an online payment method that enables our Dutch customers to pay online through their own bank. Instead of inputting your card information, paying with iDEAL takes you directly to your personal online banking website. We will receive a payment confirmation instantly.


Bancontact (Belgium)

Bancontact is an online payment system for our Belgian customers. To use it, you need a bank account at a Belgian bank and a smartphone or card reader. At the end of the order process, you will be redirected to the payment page of your bank, where you can make a transfer of the payment and we will receive an immediate feedback about the successful payment process.


BLIK (Polen)

BLIK is a secure Polish mobile payment system that allows you to complete purchases quickly and easily directly via your banking app. You select BLIK as the payment method at checkout and generate a one-time 6-digit code in your banking app, which you then enter in the online shop. You will receive a push notification and confirm the payment using your PIN or biometrics directly in your app. This way, the payment is processed instantly without the need to enter credit card or bank details.

Shipping Conditions

Together with our strong shipping partner DHL we provide a reliable shipment and short delivery times within the EU. Please note the following shipping conditions if not otherwise stated in the shop:

Delivery Notes

For sustainability reasons, we try to reuse as many boxes as possible from our returns. This saves water, resources and CO2. So please don't be surprised if you get a package home with slight signs of use on the box.