Accessibility Statement

(Status of this statement: July 11, 2025)

Status of Compatibility with the Requirements

This website is partially compliant with the conformance level AA of the “Web Content Accessibility Guidelines – WCAG 2.1” as well as with the applicable European standard EN 301 549 due to the following incompatibilities and exceptions.

Non-accessible Content

Some content currently does not fully meet accessibility standards. The following content is not accessible:

• Text display: The contrast between text color and background color is not sufficient in all cases, which makes it difficult for people with visual impairments to read and access the information.
  
  
• Language: Some texts, headings, or links appear in the wrong language.
  
  
• Description of images: Many images on our website lack alternative text, which is necessary for accessible use. Our current focus is to provide alternative text for our product images and frequently used images.
  
  
• Description of graphical controls: Not all graphical interface elements have alternative text. Some graphics lack both visible and invisible labels, making it difficult for blind users to navigate using screen readers.
  
  
• Description of videos: Videos do not include audio descriptions or full-text alternatives. The labels for embedded video graphics are not clear to blind users, making orientation difficult.
  
  
• Logical structure and layout of pages: The hierarchy of HTML heading elements from H1 to H6 is not always logical, which impairs orientation for blind users. Additionally, not all text sections/paragraphs are marked with appropriate HTML structural elements.
  
  
• Use of forms: Not all input fields include an autocomplete attribute, which would simplify data entry—especially for users with motor impairments—by offering easily selectable suggestions.
  
  
• Third-party components: Some features and content on this website are based on external plugins and extensions within the e-commerce system. These are provided by third parties, and we have no direct influence over their accessibility. Such components may not fully meet WCAG 2.1 AA standards. Examples include third-party payment or shipping modules. We strive to identify known issues and mitigate them through semantically correct code, alternative content, or technical adaptations where possible.

The content listed above is not accessible for the following reasons:

Identified deficiencies and shortcomings are currently undergoing continuous improvement and are being addressed step by step. Our extensive image and video archive is being updated gradually. Due to the scope of work, this process is still ongoing.

Contact and Reporting Barriers

If you notice any shortcomings regarding the accessibility of our website or encounter any barriers, feel free to contact us.

Please send your feedback to:

Bueltel Worldwide Fashion GmbH & Co. KG
Rheiner Str. 28
48499 Salzbergen
Germany

Email: [email protected]

Responsible Market Surveillance Authority

Starting June 28, 2025, the central market surveillance office (MLBF) in Magdeburg will handle complaints regarding digital accessibility. Until then, a provisional transition office in Saxony-Anhalt acts as the main contact point for reporting accessibility issues:

Ministry of Labour, Social Affairs, Health and Equality of Saxony-Anhalt
P.O. Box 39 11 55, 39135 Magdeburg

Email: [email protected]
Phone: +49 (0)391 5674530

Enforcement Procedure

If the responses from the above contact are not satisfactory, you can submit a request for arbitration to the arbitration board established by the Commissioner for People with Disabilities of Lower Saxony under the Lower Saxony Disability Equality Act (NBGG). According to §9d NBGG, the arbitration board aims to resolve disputes regarding IT accessibility between people with disabilities and public authorities in Lower Saxony. The procedure is free of charge and legal representation is not required.

You can contact the arbitration board directly at:

Email: [email protected]
Phone: +49 (0)511 1204010